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I went to Banco Popular at 53rd and 3rd Avenue. I am a customer there.

I wanted to open a new account on my lunch break from work. I was told that it would take an hour before anyone could assist me. I asked the manager, Sandra Freire to help me. She said "I don't do that".

This is unacceptable customer service. I am in sales for 40 years in major department stores. And I've learned that we will do anything to help a customer. From regular sales people to management.

I am very disappointed with Banco Popular. Would I now recommend this bank to someone else?

No. I feel the need to take my business elsewhere.

Reason of review: Poor customer service.

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Definitely Banco Popular is the worst bank in the entire World. While ago I had an account and a personal loan with them.

I completed to pay the loan and after approximately 10 months I had a situation that I needed to obtain a loan and I asked them but they rejected my loan request even when I never had a late payment of the previous loan. The reason was that they couldn't give me the loan, and that was it. That's when I decided to visit another bank to open my account and to ask for a loan that they gave me in a couple of days without any hesitation. I've been with them since then (20 years ago) and no issues.

Additionally, Banco Popular is the most expensive one with the lowest customer service ever. Don't use them, there are many other and better options than this useless bank; like credit unions, cooperativas, other banks, etc.

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